Shipping, Returns & Refunds

How long will it take for my order to be shipped out to me?

Orders will be processed in 24 hours (during business days) and shipped within 5-7 days. No cancellations once the order is processing. You will receive an email with the shipping confirmation and tracking number. We consider the shipping address the one entered on Toi Gallery website for that purpose, and not for payment. Toi Gallery is not responsible for lost items due to incorrect shipping addresses.

We take shipping very seriously. We want your art print to arrive safe and sound. All prints are packaged in acid and lignin free, archive safe protective envelopes for shipment, with recyclable materials only. Art prints 9 x 12 and smaller are placed between two pieces of cardboard and shipped in rigid envelopes.  Larger art prints are shipped in tubes.

International Shipping

We ship internationally via USPS. The actual delivery timeframe will vary based on your destination and your country's customs office. Note that international orders shipped with standard delivery cannot be tracked and may take up to 20 business days to deliver. Being a small business, we do not want to transfer the cost of a private shipping company to our customers. UPS/Fedex or DHL fees for international shipping range from $50-$120 depending on the size of the package. If you wish to use UPS, FEDEX or DHL service, please let us know and we can adjust the shipping fee according to the package size. If you have any questions please contact us at . We want our customers to have the best experience possible, please don’t hesitate to contact us.

What is your return and refund policy?

We want you to be happy! If you're not satisfied, We can refund you the full amount within 30 days of the date of sale. Please note that refunds do not include shipping costs. CUSTOMER IS RESPONSIBLE FOR THE SHIPPING COSTS. Returns must not show signs of wear or damage.

What is the shipping cost?

Free shipping within US. Canada flat rate is $18. International shipping: flat rate $20