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FAQ

How long will it take for my order to be shipped out to me?

Orders will be processed within and shipped within 5-7 days. You will receive an email with the shipping confirmation and tracking number. We consider the shipping address the one entered on Toi Gallery website for that purpose, and not for payment. Toi Gallery is not responsible for lost items due to incorrect shipping addresses.

How are the prints packaged for shipment?

We take shipping very seriously. We want your art print to arrive safe and sound. All prints are packaged in acid and lignin free, archive safe protective envelopes for shipment, with recycled materials only. Art prints 9x12 and smaller are placed between two pieces of cardboard and shipped in rigid envelopes.  Larger art prints are shipped in tubes.

What is your return policy?

We want you to be happy! If you're not satisfied, We can refund or exchange your purchase within 30 days of the date of sale. Please note that refunds do not include shipping costs. CUSTOMER IS RESPONSIBLE FOR THE SHIPPING COSTS. Returns must not show signs of wear or damage.

How can I know which frame size is better?

All our art prints are standard frame sizes and standard pre-cut mat sizes, for easy, affordable framing. The 8.5×11 inches prints could be framed either in a larger frame with a custom-cut mat or in a document/certificate frame, which comes in the 8.5×11 format, sold in any framing store.

For 5x7 prints you can use a 8x10 frame with a 5x7 matt opening, for a 8x10 image you can use a 11x14 frame with a 8x10 matt opening.

What is the shipping cost?

For prints 9x12 and smaller the shipping cost is $8. (U.S). Canada’s rate is $18.